Account Manager

Job Summary: Works with customers to identify needs and determine workable solutions using a variety of field concepts, practices and procedures. Ensures customer retention and satisfaction by proactively providing solutions which resolve complaints and bridge communication gaps.

Essential Job Functions:

• Proactively initiates sales calls with existing and potential customers
• Conducts catalog and other product trainings
• Performs field repair services (as required)
• Provides technical support to current and prospective customers
• Reports all activities to sales coordinators for input into CRM
• Researches available market/customer data to plan routing and set objectives
• Attends customer events, industry events and trade shows
• Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member
• Participates in proactive teams to achieve departmental and company goals
• Provides leadership to others through example and sharing of knowledge/skill
• Performs other duties as assigned

Qualifications:

• 3-5 years' previous sales experience or completion of the KSS training program
• Advance knowledge of Kimray products and general applications
• Knowledge of valve sizing for application to customer product
• Familiarity with a variety of Upstream & Midstream field concepts, practices and procedures
• Ability to interpret a variety of technical instructions in mathematical or diagram form
• Proficient computer and technological skills
• Capable of effectively presenting information to internal and external groups
• Must have analytical, problem solving and critical thinking skills
• Ability to handle multiple tasks simultaneously
• Must have valid driver's license and clean MVR
• Must pass background check and drug screen

Core Competencies:

• Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Ensures Accountability – Holding self and other accountable to meet commitments.

Supervisory Responsibilities: No

Education:

• Bachelor's Degree preferred

Work Environment:

• Office environment
• Field environment which may result in exposure to elevated noises, moving parts, electrical currents and chemicals
• PPE required in specific areas

Physical Requirements:

• Repetitive use of hands
• Sitting, bending, stretching, pulling, pushing, reaching and lifting up to 50 lbs.

Travel:

• Driving for extended periods of time - 75% of day

Safety Sensitive Position:

Yes

This position performs tasks or duties that could affect the health or safety of Kimray employees or other individuals and has been designated as Safety Sensitive.