Desired Character Qualities:  Attentiveness, Availability, Creativity, Discretion, Enthusiasm, Persuasiveness, Thoroughness, Tolerance

Job Summary:  Prepares, conducts and evaluates technical training programs and collaborates with the Training department to build out material for the Learning Management System.

Essential Job Functions:

  • Conducts classes regarding advanced computer skills, system usage, digital security, system installation, programming and repair of software, hardware and other IT systems
  • Documents and develops specifications, features and operations of applications and systems
  • Delivers end user training on technology solutions
  • Defines data requirements for training environment per course, as required
  • Works with application developers and technical programmers to ensure accuracy of user materials
  • Resolves computing problems for internal customers
  • Gathers data and analyzes business and user needs in consultation with both business managers and end users
  • Edits and finalizes training materials based on testing and piloting activities
  • Provides IT support for regulatory and compliance activities
  • Collects detailed information to categorize requests and determine training demands
  • Assists in the creation of simulations, class exercises, job aids, reference guides, e-learning materials, instructor presentation content and assessments for assigned courses according to instructional design and communication principles
  • Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health and Environmental Safety team member
  • Participates in proactive teams to achieve departmental and company goals
  • Provides leadership to others through example and sharing of knowledge/skill
  • Performs other duties as assigned

Qualifications:

  • 8-10 years’ experience in related field
  • Must have analytical, problem solving and critical thinking skills
  • Ability to manage projects
  • Must have advanced computer and technological skills
  • Ability to interpret a variety of instructions in written, oral or diagram form
  • Capable of effectively presenting information to internal and external groups
  • Must have valid driver’s license and clean MVR
  • Must pass background check and drug screen

Core Competencies:

  • Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge – like Internet technology; does well in technical courses and seminars.
  • Creativity– Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Presentation Skills – Is effective in a variety of formal presentation settings; one-on- one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.
  • Written Communications – Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Interpersonal Savvy – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Supervisory Responsibilities:  No

Education:

  • Bachelor’s Degree in Computer Science or Information Technology preferred

Work Environment:

  • Office/Warehouse environment

Physical Requirements:

  • Repetitive use of hands
  • Lifting, pushing, and pulling up to 50 lbs.

We offer competitive salaries and offer excellent benefits to include Medical, Dental, Vision, 401(k).

Qualified candidates may submit their resume and complete our employment application by selecting the Apply For This Job button below.

EOE